01▸PHASE
Connect
Know the people.
- ▸Map every contact — from corporate purchasing to the second-shift QA lead
- ▸No pitch yet; we confirm the map with you
- ▸Understand what each person needs to succeed on a Teleios program
▸ TELEIOS / RESOURCES / BLUE RIBBON SERVICE VOL. I · ISSUE 03 · 2026
BRS ▸OUR SERVICE PROGRAM · FOUR PHASES FILED FROM THE FLOOR
The service
program behind
every Teleios
installation.
A repeatable process that serves & protects your people, your performance, and your plant — every week, not just the week we install.
Blue Ribbon Service is how Teleios runs every customer engagement, from the first conversation through long-term partnership.
01
Safer, smarter chemistry.
T-24 is the heart of it — and when your system genuinely calls for PAA or caustic, we bring that too. Tuned to your plant. Dialed to your line.
02
Blue Ribbon Service.
A four-phase, repeatable program. Weekly numbers in your inbox. A working meeting every two weeks where we sit down, walk the plan, and prove the value against your KPIs — not ours.
03
Plant-ready execution.
We do one thing — intervention — and we do it better than anybody. We work alongside your sanitation crew and your existing contracts, not against them. No empire building. No elbows.
▸WHY THIS PAGE EXISTS · 01
Bad service shows up on the line before it shows up in the inbox.
▸ THE RIBBON 
You already know the pattern. The sales rep closes the deal and disappears. The ops contact rotates twice in a year. Reports come in late, or they don't come at all.
Then the line catches a positive, an organoleptic complaint comes back from a customer, or a corroded chain goes down — and nobody on the vendor's side has the history to help you fix it.
Blue Ribbon Service is built so that doesn't happen to you. Every step has an owner. Every hand-off has a checklist. Every customer gets a report, a scorecard, and status updates on what they care about most — no less than twice a month (and more if needed).
02 ▸THE PROCESS AT A GLANCE
Four phases. One process.
We run every account through the same four phases — from the first sales conversation through long-term optimization.
02▸PHASE
Diagnose
Walk the floor.
- ▸Your KPIs and pain points, prioritized by you
- ▸A site visit to walk the line, plus a viability study
- ▸A proposal with targets we track in Optimize — from exiting CAT 3 to cutting maintenance & wastewater cost
03▸PHASE
Partner
Where partnership begins.
- ▸Align on goals, people, operation, and treatment plan before we install
- ▸Your Ops team arrives already knowing what success means to you
- ▸You leave with a written project plan and a dedicated point of contact
04▸THE LONG PHASE
Optimize
Deliver, prove, and improve.
- ▸The "real work" phase your team lives in week after week, year after year
- ▸Weekly reports, bi-weekly L10s, annual reviews — published, not requested
- ▸Every action item leaves with an owner and a date
▸THE OPERATIONAL DEEP DIVE
What it actually looks like, week to week.
Everything above is the front half of the program. Below is the half that runs every week of every year you're a Teleios customer.
↓
03 ▸THE RHYTHM
You don't have to call us to know how the system is doing.
Once you're in Optimize, the reporting runs on a fixed cadence — a report every week, a working meeting every other week, a full review every year. You don't have to chase it. It shows up.
▸ EVERY WEEK · FROM YOUR CST
WEEKLY REPORT
DOCEverything that happened on your line — in writing.
- ▸ KPIs against target, plus the 3Cs result — Coverage, contact time, and concentration
- ▸ The open-issues list, current as of this week
- ▸ What we saw on the floor — good and bad
- ▸ Sent to everyone you put on the list — plant, complex, corporate
RECORDED UPDATE
VIDEOThe same report — walked through in a few minutes.
- ▸ A short video, recorded just for your plant
- ▸ Know what changed without reading a page
- ▸ Watch it on desktop or phone on your time, not ours.
KPI METRICS
LIVEYour numbers, against the targets we set in Phase 2.
- ▸ Updated every week — no waiting for month-end
- ▸ Walked through live in the L10
- ▸ Open to everyone on your committee
▸ EVERY OTHER WEEK · WITH YOUR ACCT MGR
THE L10 MEETING
30–60 MINA working session — not a status call.
- ▸ We walk performance and the open issues together
- ▸ You tell us what isn't working — and it gets written down
- ▸ Every action item leaves with an owner and a date
▸ EVERY YEAR · ACCT MGR + OPS MGR
ANNUAL REVIEW
YEARLYTwelve months of results, in one sitting.
- ▸ KPI performance across the year — value delivered vs. projected
- ▸ 3Cs trend and health-check scores over time
- ▸ By renewal, you've already seen the math
04 ▸HOW WE PROTECT YOUR MICRO PERFORMANCE
The chemistry has to actually work. The system has to be dialed in. And the data has to be right in front of you.
For your FSQA Manager, this is the part that matters most.
We watch your most important KPIs plus three things on every assessment — microbial results, process stability, and organoleptic pass rate. Underneath them is the daily and weekly work that produces them.
▸METRIC · 01
MICROBIAL RESULTS
Tracked against your targets on every 3Cs assessment.
▸METRIC · 02
PROCESS STABILITY
The system runs without disrupting your line.
▸METRIC · 03
ORGANOLEPTIC PASS RATE
On the products that contact the system.
▸THE CHEMISTRY
T-24, dialed in for your plant.
Built around your plant — not around a single chemical.
- ▸ T-24 is the backbone, but it's not magic
- ▸ We pick the right chemistry and build the program around you, for real flexibility
▸THE SYSTEM
The 3Cs assessment, run continuously.
Coverage, contact time, and concentration — measured, not assumed.
- ▸ Checked at every dosing point
- ▸ Benchmarked against best practice — maximum result, minimum chemistry
▸THE PEOPLE
Certified technicians.
Every tech is certified before they lead your account.
- ▸ Chemistry + USDA fundamentals, a 3Cs proficiency check, leadership sign-off
- ▸ Your Customer Service Tech is Optimize-certified
▸THE DATA
We put it all in writing.
Not in somebody's head. Not in a notebook in the truck. In writing.
- ▸ Every KPI, task, and improvement plan in one shared doc. Open. Visible. No mystery.
- ▸ The numbers hit your inbox every week. Not when you ask. Not when something breaks.
05 ▸WHAT YOU CAN COUNT ON
The three things that ship, every time.
Safer, smarter chemistry.
T-24 is the heart of it — and when your system genuinely calls for PAA or caustic, we bring that too. Tuned to your plant. Dialed to your line.
Blue Ribbon Service.
A four-phase, repeatable program. Weekly numbers in your inbox. A working meeting every two weeks where we sit down, walk the plan, and prove the value against your KPIs — not ours.
Plant-ready execution.
We do one thing — intervention — and we do it better than anybody. We work alongside your sanitation crew and your existing contracts, not against them. No empire building. No elbows.
CLOSING · COME SEE IT RUN
Come see the process running in a working plant.
Schedule a plant visit, or book a short call with someone who knows your kind of operation. No slides required. Just a conversation about where you could use help with your line right now — and how a documented service process would change them for the better.
GOOD CHEMISTRY. · WE MEAN BOTH KINDS.